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Education in the New Normal Technologies

Mechanical symphony best describes today's world. Time slots in our days allow us to engage with systems that have been mathematically created. The alarm goes off on a timer, and we use a coffee maker that automatically adjusts the water temperature and pressure to perfection. Since our address is a single element in a well-nested collection that includes hous

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Mechanical symphony best describes today's world. Time slots in our days allow us to engage with systems that have been mathematically created. The alarm goes off on a timer, and we use a coffee maker that automatically adjusts the water temperature and pressure to perfection. Since our address is a single element in a well-nested collection that includes hous

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AI use surges at Travelers as call center roles reduce

Mid-January saw insurance company, Travelers, announce a new deal that empowers 10,000 engineers and data scientists with AI assistants. However, less than two weeks on, Travelers’ leadership explained that the company’s true competitive advantage lies in expertise, not AIs alone, believing this is what will drive longer-term profit growth. According to Travelers’ chief executive officer Alan Schnitzer, over 20,000 professionals at the company currently “use AI tools regularly.” He also commented on company claims that Travelers’ call centres are experiencing a boost in efficiency at the hands of AI, leading to claims call centre cuts.

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